Accessibility statement

This accessibility statement applies to

This website is run by Royal Cornwall Hospital on behalf of the Disabled NHS Directors Network.

We want as many people as possible to be able to use this website. That is why we have built and integrated a bespoke accessibility toolbar to help users use our site. View our guide on how to effectively use this software.

The Web Team at the Royal Cornwall Hospitals NHS Trust manages this website. It is designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • Change colours, contrast levels, and fonts
  • Increase font size
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader

Some of our content is technical and is sometimes aimed at medical professionals, we use technical terms where there is no easier wording we could use without changing what the text means.

If you have a disability, AbilityNet has advice to help you make your device easier to use.

How accessible this website is

We have worked hard to make sure our site is accessible to everyone. This has involved reviewing content, refining the navigation and making technical changes to ensure we are compliant with the web content accessibility guidelines.

With this in mind, we are always looking to improve accessibility and there are some parts of this website which are still not fully accessible and examples include:

  • Some pages and document attachments are not written in plain English

How to request content in an accessible format

If you have problems accessing information on this website, or would like any of our work in a different format like a more accessible PDF, large print, easy read, audio recording, or braille:

We will consider your request and get back to you.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website.

If you find any problems not listed on this page or think we are not meeting accessibility requirements, email our communications team.

Enforcement procedure

The Equality and Human Rights Commission is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the accessibility regulations). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service.

Technical information about this website’s accessibility

Royal Cornwall Hostpital and the Diabled NHS Directors Nework are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AAA standard, due to the non-compliances listed below.

Issues with technology

The vast majority of our website works correctly on any web technology.

However, this website does not support Internet Explorer, as this browser is at the end of its lifecycle. Read more information about the withdrawal of Internet Explorer support.

Issues with links

The site is scanned weekly for broken links, and we look to fix them as soon as they are identified.

Issues with text and content

There are some issues with text and content which we are aware of:

  • not all of our content reaches our target reading age of 12 years old
  • some of our page titles are long, causing a technical fail on descriptive titles for web pages which requires titles to be short; in most cases, this is related to legal or formal names for publications

How we tested this website

This website was and is currently being tested for compliance with the Web Content Accessibility Guidelines V2.1 level A, AA and AAA. These tests have been carried out using Silktide.

This statement was prepared on 29 June 2022.

How to change the language on our website

To change the language on our website, please click on the right-most item of our top-right menu. This is distinguished by the current language and the associated flag – the default should be ‘English’ with a picture of the Union Jack.

Help using our accessibility toolbar

We built our accessibility toolbar in-house to provide users with the features described below.

To use the toolbar, please click on ‘Accessibility tools’ in the top-right menu of our website.

Text Size

We have 4 settings for font size on this website. Once the toolbar is open, there will be a choice of ‘Small’, ‘Original’, ‘Large’, and ‘Extra large’. Simply click on whichever one you prefer to change the text size on the website. Your preferences will be saved. To revert this, click ‘Reset all changes’.

Highlight links

Use the ‘yes’ button to highlight links. This will make all links yellow with a black background. To revert, either click the ‘no’ button, or the ‘reset all changes’ button.

Change font

Use this to change the font the site appears in.

One of the fonts available in our toolbar is OpenDyslexic, a free font created to increase readability for readers with dyslexia. Find out more about OpenDyslexic.


Use this to change the site’s colour scheme to:

  • Black and white: white text with a black background.
  • Black and yellow: yellow text with a black background.
  • Grayscale
  • Invert: inverts all elements to the opposite of their current colour.
  • Reset: resets only colour contrast changes.

Reset all changes

Use this button to reset all changes you have made using the toolbar.

Can I save my settings?

Yes. The settings will automatically save when you navigate to another page, or if you leave the site and come back.

Refreshing the page therefore does not reset to default, you must use the ‘reset all changes’ button on the toolbar.

Text Size

Change font